Login to Download PCAP (1.7MiB); JSON Report (2.6MiB); XML Report (327KiB); Login to Download OpenIOC (117KiB); MAEC Report (437KiB).
Hey there, I have recently - as of this morning - been having weird crashes and errors on some applications. My Skype randomly crashes whenever I try to open it up My Discord app wouldn't boot up and whenever I tried it gave me the following error: application was unable to start correctly (0xc0000022) Click OK to close the application So I tried removing Discord and re-installing it but even the Discord Installer gave me the error. I downloaded Malwarebytes and it actually did find a decent amount of strange files, I believe 300 or so, but the problem is still occuring.
I noticed other users here had similar problems and you all were able to help them out so I'd like if you could fix me up as well. Hi Alex Damian, Welcome to Geeks to Go. My name is dbreeze and I'll be helping you with this problem.
Before I get into the removal of malware / correction of your problem, I need you to be aware of the following:. Please read all of my response through at least once before attempting to follow the procedures described. I would recommend printing them out, if you can, as you can check off each step as you complete it. Also, as some of the cleaning may be done in Safe Mode and there will be no internet connection then, you will find that having the steps printed for reference speeds the cleaning process along.
If there's anything you don't understand or isn't totally clear to you, please come back to me for clarification before you start those steps. All of the assistants and staff at Geeks to Go are here on a volunteer basis; please respect our time given to the cause of helping others.
If you are going to be away for more than 4 days, please let me know here. (I will do the same for you.) We do realize that 'life happens' and situations arise unexpectedly; we just ask that you keep us up to date. That being said, please notice the following Geeks to Go rule:. Posts that are not replied to in four (4) days will result in the topic being closed. We have not forgotten you; this is just an effort to keep the boards organized and flowing. To continue on your closed topic, please or any Moderator to have the topic reactivated.
If, at any time during our working together, I have not responded to you in 2 days (48 hours), then please. Malware removal is a complex, multiple step process; please stay with me on this thread (don't start another thread) until I declare that your logs are clean and you are good to go.
The absence of apparent issues does not mean your system is clean; I will tell you when everything looks good for you to go and help you remove the tools we have used. If any of the security programs on your system should give any warnings about the software tools I ask you to download and use, please do not be alarmed. All of the tools I will have you use are safe to use (as instructed) and malware free. While we strive to disrupt your system as little as possible, things happen. If you can, it would be best to back up your personal files now (if you do not already have a backup).
You can store these on a CD/DVD, USB drive or stick, anywhere but on your same system. This will save you from possible anguish later if something unforeseen happens. Please do not run any other tools or scanners than what I ask you to. Some of the openly available software made for malware removal can make changes to your system that interfere with the cleaning of the malware, or even destroy your system.
I will use only what the situation calls for and direct you in the proper use of that software. Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply. You can do this in separate posts if it's easier for you. Save ALL Tools to your Desktop- All the tools that I will have you download should be placed on the desktop unless otherwise stated. If you are familiar with how to save files to the desktop then you can skip this step.
Since you are continuing with this step then I assume you are unfamiliar with saving files to your desktop. As a result it's easiest if you configure your browser(s) to download any tools to the desktop by default. Please use the appropriate instructions below depending on the browser you are using. Google Chrome - Click the 'Customize and control Google Chrome' button in the upper right-corner of the browser. Choose Settings. At the bottom of the screen click the ' Show advanced settings.'
Scroll down to find the Downloads section and click the Change. Select your desktop and click OK. Mozilla Firefox - Click the 'Open Menu' button in the upper right-corner of the browser. Choose Options.
In the downloads section, click the Browse button, click on the Desktop folder and the click the 'Select Folder' button. Click OK to get out of the Options menu. Internet Explorer - Click the Tools menu in the upper right-corner of the browser. Select View downloads. Select the Options link in the lower left of the window. Click Browse and select the Desktop and then choose the Select Folder button.
Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen. NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop. Quoted from and used by permission of BrianDrab. Let's get started. Scanning your logs right now and will return in a few minutes with the first part of the 'fix'. Just wanted to let you know someone IS looking after you.
Hey man, thanks so very much for helping me out. I REALLY appreciate it. An anti-malware program actually deleted the Reimage Repair for me already, but that wasn't the specific problem (I am sure you knew that, just keeping you up-to-date what went down). So yeah, that was uninstalled. BUT, when I was trying to uninstall Hotspot Shield just now, The uninstall screen kept freezing and then going to (Not Responding), so I am going to try to reboot my laptop. I don't know if it's okay to go to the next step without uninstalling this program so I will do everything I can to uninstall it until going to the next step unless given permission from you, I don't want to mess anything up Update: Managed to kind of get things uninstalled. System seems faster.
When I rebooted PC it lost wifi but I fixed it, apparently it happens to a lot of people that uninstall HotSpot Shield. BUT my Discord is still not downloading and Skype is still crashing. Here's my fixlog. FIRST Norton Removal Tool I noticed that there seemed to be some leftovers from a prior Norton Internet Security Suite installation.
Since this has a firewall component, it may be the cause of your network issues. Please download the Norton Removal Tool and run the tool to clean whatever settings / drivers / etc. Left by Norton. You can get the tool from along with instructions to use the tool. SECOND AdwCleaner by Xplode Download AdwCleaner from or from.
Save the file to the desktop. NOTE: If you are using IE 8 or above you may get a warning that stops the program from downloading.
Just click on the warning and allow the download to complete. Close all open windows and browsers. Vista/7/8 users: Right click the AdwCleaner icon on the desktop, click Run as administrator and accept the UAC prompt to run AdwCleaner. You will see the following console: Click the Scan button and wait for the scan to finish. After the Scan has finished the window may or may not show what it found and above, in the progress bar, you will see: Waiting for action. Please uncheck elements you don't want to remove. Click the Clean button.
Everything checked will be deleted. When the program has finished cleaning a report appears. Once done it will ask to reboot, allow this On reboot a log will be produced please copy / paste that in your next reply. This report is also saved to C: AdwCleaner AdwCleanerS0.txt Optional: NOTE: If you see AVG Secure Search being targeted for deletion,.
You can always it. LAST Malwarebytes' Anti-Malware Please start Malwarebytes' Anti-Malware from either the START Menu or the Desktop shortcut. When the main screen opens, if the database is out of date, you can click on the Fix Now banner or the Update Now link Once the program has loaded and updated, select ' Scan Now ' to start the scan.
The scan may take some time to finish, so please be patient. If any malware is found, you will be presented with a screen like the one below. If any malware is found, make sure that everything is checked, and click Remove Selected. When the scan is complete, click View detailed log to view the results.
The report screen will open. At the bottom click on Export and select as txt file, save the file to your desktop and click OK. When the export is complete, select OPEN. The log file will be opened in your default text file viewer (usually Notepad); select the whole text (Ctrl + A) and copy (Ctrl + c) it to paste here in a reply. Let's get a look at the system (other than malware focus): FIRST Please download to your desktop and double click on the file to run it. Make sure the following options are checked:.
Internet Services. Windows Firewall. System Restore.
Security Center. Windows Update. Windows Defender. Other Services. Press ' Scan'. It will create a log (FSS.txt) in the same directory the tool is run. Please copy and paste the log to your reply.
SECOND Please download, save it to your desktop and run it. Checkmark the following checkboxes:.
Flush DNS. Report IE Proxy Settings. Report FF Proxy Settings. List content of Hosts. List IP configuration. List Winsock Entries.
List last 10 Event Viewer log. List Installed Programs. List Devices Only Problems / No Driver / All.
List Users, Partitions and Memory size. List Minidump Files. List Restore Points Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Have you tried to reset / fix Skype? Try first to reset all Skype settings. Quit Skype or use Windows Task Manager to kill any Skype.exe process.
Go to Windows Start and in the Search/Run box type%appdata% and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. If you are on one of the latest Skype versions (6.3), then do also this: Go to Windows Start and in the Search/Run box type%temp% skype and then press Enter or click the OK button.
Delete the DbTemp folder. Restart Skype. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skypeold folder.
Can you try this and see if Skype works? Let's take a quick look to make sure there are no virus left around. This next step may take a while (just to warn you). ESET Online does not work with IE 11 (Internet Explorer) at the moment (a few weeks ago anyway) so if you have IE 11, Chrome or Firefox has to be used instead. ESET Online does work with IE 10 and earlier.
You can leave Windows Defender Enabled even though ESET may warn about it. Just makes the scan take longer. The pictures below showing what to click may be blue instead of green on the ESET website now, but the procedure is still the same Please read carefully and Slowly, Notice all the settings listed below to check before starting the scan.
Stop and ask if you have any questions. Take note of the NO tick in the Remove found threats setting below at it needs to have the tick removed. Hold down Control key and click on the following link to open ESET OnlineScan in a new window.
Sorry about that; after all these years it looks like ESET is not fully compatible with all OS. You can uninstall ESET Online Scanner from the Add / Remove Programs or Programs and Features section of the Control Panel. Go to Emsisoft and download the Emsisoft Free Emergency Kit from.
Double click on the EmsisoftEmergencyKit.exe file and then click on Extract to unpack the files (the default directory of C: EEK is fine). Go to the new directory and right click on Start Emergency Kit Scanner.exe and choose 'Run as Administrator'. Once the scanner loads, click on 1.Update to check for and load the current updates.
When the updates are finished, click on Malware Scan in the 2. Please enable the PUP detection option. (The Kit may ask about this after it is loading updates or right when the scan starts; it will only ask once, so enable it when the Kit asks.). If the scan finds anything, it will open a scan finding window. Please click on View Report; copy this report and paste it here in reply post.
Please close the Emergency Kit Scanner program now.
Cmap — Character to Glyph Index Mapping Table. 8/16/2018. 23 minutes to read. Contributors. In this article This table defines the mapping of character codes to the glyph index values used in the font.
It may contain more than one subtable, in order to support more than one character encoding scheme. Overview This table defines mapping of character codes to a default glyph index.
Different subtables may be defined that each contain mappings for different character encoding schemes. The table header indicates the character encodings for which subtables are present.
Regardless of the encoding scheme, character codes that do not correspond to any glyph in the font should be mapped to glyph index 0. The glyph at this location must be a special glyph representing a missing character, commonly known as.notdef. Each subtable is in one of seven possible formats and begins with a format field indicating the format used. The first four formats — formats 0, 2, 4 and 6 — were originally defined prior to Unicode 2.0.
These formats allow for 8-bit single-byte, 8-bit multi-byte, and 16-bit encodings. With the introduction of supplementary planes in Unicode 2.0, the Unicode addressable code space extends beyond 16 bits. To accommodate this, three additional formats were added — formats 8, 10 and 12 — that allow for 32-bit encoding schemes. Other enhancements in Unicode led to the addition of other subtable formats.
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Subtable format 13 allows for an efficient mapping of many characters to a single glyph; this is useful for “last-resort” fonts that provide fallback rendering for all possible Unicode characters with a distinct fallback glyph for different Unicode ranges. Subtable format 14 provides a unified mechanism for supporting Unicode variation sequences.
Note: The 'cmap' table version number remains at 0x0000 for fonts that make use of the newer subtable formats. 'cmap' Header The Character To Glyph Index Mapping Table is organized as follows: Type Name Description uint16 version Table version number (0). Uint16 numTables Number of encoding tables that follow.
EncodingRecord encodingRecordsnumTables Encoding records and encodings The array of encoding records specifies particular encodings and the offset to the subtable for each encoding. EncodingRecord: Type Name Description uint16 platformID Platform ID. Uint16 encodingID Platform-specific encoding ID. Offset32 offset Byte offset from beginning of table to the subtable for this encoding. The platform ID and platform-specific encoding ID in the encoding record are used to specify a particular character encoding. In the case of the Macintosh platform, a language field within the mapping subtable is also used for this purpose.
The encoding record entries in the 'cmap' header must be sorted first by platform ID, then by platform-specific encoding ID, and then by the language field in the corresponding subtable. Each platform ID, platform-specific encoding ID, and subtable language combination may appear only once in the 'cmap' table.
Complete details on platform IDs and platform-specific encoding and language IDs are provided in the chapter. Some specific details applicable to the 'cmap' table are provided here. Unicode platform (platform ID = 0) Unicode Variation Sequences supported by the font should be specified in the 'cmap' table using a format 14 subtable. A format 14 subtable must only be used under platform ID 0 and encoding ID 5.
Macintosh platform (platform ID = 1) When building a font that will be used on the Macintosh, the platform ID should be 1 and the encoding ID should be 0. Windows platform (platform ID = 3) When building a Unicode font for Windows, the platform ID should be 3 and the encoding ID should be 1. When building a symbol font for Windows, the platform ID should be 3 and the encoding ID should be 0. Microsoft strongly recommends using Unicode 'cmap' subtables for all fonts. However, other non-Unicode encodings are also used in existing fonts with the Windows platform. The following are encoding IDs defined for the Windows platform: Windows Encodings Platform ID Encoding ID Description 3 0 Symbol 3 1 Unicode BMP 3 2 ShiftJIS 3 3 PRC 3 4 Big5 3 5 Wansung 3 6 Johab 3 7 Reserved 3 8 Reserved 3 9 Reserved 3 10 Unicode full repertoire When building a symbol font for Windows, the platform ID should be 3 and the encoding ID should be 0. Fonts that support Unicode BMP characters (U+0000 to U+FFFF) on the Windows platform must have a format 4 'cmap' subtable for platform ID 3, platform-specific encoding 1.
Fonts that support Unicode supplementary-plane characters (U+10000 to U+10FFFF) on the Windows platform must have a format 12 subtable for platform ID 3, encoding ID 10. To ensure backward compatibility with older software and devices, a format 4 subtable for platform ID 3, encoding ID 1 is also required. The characters supported in the format 4 subtable must be a subset of the characters in the format 12 subtable and should include all of the Unicode BMP characters supported by the font.
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