There are two ways to reset your Mobile Security PIN: From your mobile device: - Open McAfee Mobile Security - Select the Forgot PIN function. A temporary PIN will be sent to your pre-selected buddies - Obtain the PIN from your buddies and type it in If you have an email with Mobile Security: - Go to - Click the Forgot your PIN? Link in the top, right corner - Follow the on-screen instructions. If your phone is locked, you will receive a temporary PIN to unlock your phone For more detailed and up to date information, visit our KnowledgeBase. Hi, There are some major mistakes (errors) in the software itself of the McAfee 3 days free trial version available in android market. 1) If we choose the option to lock the phone, it will lock automatically and will start asking for PIN to unlock, which we have never entered anywhere or McAfee never provided while registering. 2) There is a 'forgot PIN?'
Option, which when pressed, will say that a link to reset PIN is sent to e-mail, which is not true. Nothing will be received in e-mail.
If you are unable to unlock your device with the correct PIN, you can log in to the web portal and unlock your device there: Log in to www.mcafeemobilesecurity.com using Mobile number or email address. Alternatively, you can either request the Support PIN from the website or device, or use the Security Question feature.
3) Since McAfee is locking the device due to their mistake, we need one more device to check the e-mail, which they claim they have sent. 4) There is an option on McAfee's website - 'Forgot PIN?'
We have to login first and choose this option. But it will never send the reset link. All these happens because there is no PIN number available in their system, as no one have entered anywhere.
Finally, regarding customer support, I had a very bad experience, making me to wait for more than 30 minutes and never attended by the mobility department. At last, I myself found the solution: Take another computer/any other device with internet. Go to the website of McAfee. Login with e-mail and password Go to the SETTINGS page There they ask for the new PIN, which we will be entering for the first time After successfully updating the 6 digit PIN, come back to the locked device. Make sure the device is connected to Internet and enter the updated PIN.
Now the device will be unlocked. Based on the experience, my very next decision was to uninstall the product. Hi Anita, We would like to inform you that due to privacy constrains we can send the PIN only to the email address registered with your account. Since your device is registered with your brother’s email and you don’t want the PIN to be sent on that email address. Hence we would request you to please contact our support personnel at service.mcafee.com, so that they can authenticate your account and proceed accordingly.
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We will appreciate your understanding in this matter. Sincerely, Kamal Sharma McAfee Mobile Support.
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